Prairie Energy offers more payment options in addition to Smart Hub:
Drop Box/Mail: Prairie Energy’s office is open Monday through Friday from 7:30 a.m. to 4:00 p.m. from Labor Day to Memorial Day, and 7:00 a.m. to 3:30 p.m. Memorial Day to Labor Day. Payments may be paid directly during business hours or placed in the 24-hour drop-box after hours.
Mail: Use the envelope provided with your monthly statement and enclose your stub and check/money order. Do not mail cash.
ACH: Having your bill deducted automatically from your checking account is simple, reliable and it can help you save time and money. There are no checks, stamps or trips. We offer this service free of charge. To sign up call our office or complete and return this form.
Electronic Bill Pay: Offers the member the ability to use your credit/debit card or checking or savings account to pay your electric bill online. This is a free and easy to use service. Visit the homepage and click on "Smart Hub". You will need your Prairie Energy account number, to create a password, and to register your information.
Pay by Phone - IVR (Interactive Voice Response): Call 1-844-241-0265 24/7 to make your payment. This is an automated system and you will be prompted to choose the option you wish to complete. You will need to have your account number and can pay by credit/debit or check. You are not required to create a password or register.
Pay by Phone: Call our office at 515-532-2805 Monday through Friday, 7:30am - 4:00pm to make your payment over the phone.
- Note: As of January 1, 2019 our office staff will no longer be able to take payments over the phone due to national security standards and keeping your personal data safe in today's uncertain world. Payments made through our safe & secure IVR phone system as listed above, can be done 24/7 with no fee to our members.
Pay Now: Pay Now provides a quick, convenient and streamlined way to pay your bill. It does not contain all the functionality of SmartHub but does offer an easy way for you to pay your bill online while you are on the go. No registration required or password to remember.
Credit cards accepted: Prairie Energy accepts Visa, MasterCard, and American Express.